We have increased our turnover by 265% and increased our profit by 400%

Before joining Chris at ActionCOACH we had been bundling along from month to month without much idea of how to make things better...Now however we have increased our turnover by 265% and increased our profit by 400%

Chris and Louise Davies (Davies Recruitment, Malton)

Without your support and encouragement I am sure Smart Aid would still be more of an interesting hobby than what it has turned into

I wanted to thank you for all the time, help & guidance you have given to Smart Aid over the last 18 months in not just formulating and starting Smart Aid itself but the time you have spent working on the charities we are working with on a pro bono basis too. Your help has been invaluable from the beginning, working with us to create the vision, mission and culture and then creating a clear plan to follow to take it from local to a national level. Without your support and encouragement I am sure Smart Aid would still be more of an interesting hobby than what it has turned into - a full time going concern where we are building a model to help small charities become more effective on a nationwide basis through a social franchise. The key part of the model is identifying what professional help a charity needs rather than what it thinks it needs. It's been fascinating to sit in on the meetings you run with the various charities where over 90% of the time the help they felt they needed wasn't in fact what you identified and they agreed with should be addressed. I have never met anyone as skilled at gentle and polite questioning to really understand an organisation and drill into the real issues they have. So many thanks for being such a key influence and driving force behind Smart Aid and the charities we help.

David Price, Managing Director, SmartAID (Leeds)