Aqua Cooling Solutions
“The idea of using a business coach hadn’t occurred to us but our accountant knows our local ActionCOACH and I arranged to meet him during a game of golf. I already knew about ActionCOACH as I’d come across another of their coaches 12 years previously but, truthfully, the personality match and timing wasn’t right back then.
“First off, we were really good at sales but were heavily reliant on Simon to bring home the orders. Simon found it difficult to remove himself from the day-to-day sales activity, to delegate and use his sales team. We agreed a process over 12 months to achieve that transition. It wasn’t just about changing what Simon did but putting in place the systems to help the sales team confidently take over from Simon. The coaching helped us to articulate those systems so that our employees could understand them and take them forward. Having those systems written down took them out of our heads, gave us a chance to question them and meant that we could simply communicate them to every new team member. Without our ActionCOACH, we simply hadn’t recognised the need for completing this task before and we’ll continue to work on our systems for some time to come, not just in our sales team but across the company.”
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“The results are clear for us and are much more than the 50% increase in net profit and 4 new employees. We have happier employees and, on a daily basis, work is much more rewarding for our management team. We have a map to follow to achieve the company’s vision and growth. All of the company owners share the same view on where we are headed and we have new tools in place to help us get there. We have targets and understand things such as how many employees it will take to reach each goal.
