Glyn & Eleanor Goddard – Furnish & Fettle
Glyn & I are unique to most clients in that we didn’t start our business from scratch, we bought an existing business. When we joined that business, there was a team of really experienced people doing the day job, but there were non of the systems in the background to support them.
Since working with Stuart, the changes have been phenomenal, we’ve started looking at things that we weren’t even considering; putting systems in place, looking at our numbers, we’ve started measuring things. Most importantly we’ve starting to look at our team and the whole process of change that they’ve had to go through. Managing change in itself is a huge business topic.
Eleanor Goddard – Furnish and Fettle
When you take on staff, they become your most important focus. Whether you’re starting a business from scratch, or buying and existing business with existing staff, they are your most important asset. As Eleanor pointed out, managing change for your staff is such as huge topic, and I’m so pleased with the success Furnish & Fettle have had within their team.
Eleanor & Glyn have learnt the importance of testing & measuring all of their marketing and now can see which marketing strategies generate the best return on investment, as well as their acquisition costs. Business is a numbers game!
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