I started coaching with Mandy Hildred at the end of February 2019 and since then I can honestly say it has been a life changing experience. Before coaching, I was running a business that relied heavily on my day to day input. I was spending a lot of time working IN the business and not that much ON the business. The overall bottom line profits were not where I wanted them to be. I wanted to be in a better position to develop and grow the business and make more profit but I didn’t know how I was going to get there.
I was introduced to the concept of coaching with Mandy by my brother-in-law who was being coached and since then coaching has enabled me to focus on building the Team to release my time to work ON the business. With Mandy’s help I have developed our internal resources, especially my Sales Executive Sami who is now confidently generating leads over the phone and attending meetings where she is signing clients. In November we added an additional sales person who is learning fast and is now also both generating leads by the phone and going to sales meetings.
We provide Voip phone and IT services and have just expanded into mobile phones. In addition we are a Tier 2 provider, which means we own the phone systems with a direct plug-in to BT enabling us to go after bigger customers. This is the area I am now able to concentrate on.
The business has been steadily growing over the last 12 months with leads being generated every day, creating a snow-ball effect on our turnover and profits. Some customers pay in full up front for their system and others choose to pay monthly. The monthly payments provide a consistent income.
Since starting coaching, we have seen a 28% increase in our customer base and a 63.5% increase in Net Profit in less than 12 months. I am now much happier in my day to day life, working on the strategic direction for the business. I have been able to take my family away on 3 holidays last summer with my Team running the business.
I am confidently recommending other business owners to coaching with Mandy as the investment in coaching has more than paid for itself several times over.
To your Success!
Ben Chetham
Managing Director
