Have an accountable agent was a key for coaching with Daryl. He had a real clarity on where and what he wants to achieve and set the goals over a 12 month period to achieve it, and he did. He is also extremely focused on the development of his team, ‘the scribblers’ and understand intimately that have the right people on the bus in the right seats in the first step toward never having to worry about your customers. In fact his drive to have his customers love the service they get from the Scribblers, and they do!
