😲 “Where are the floor buttons in this lift?”
That was my first question when I entered.
When the doors closed and the lift started moving I almost went into panic mode 😬 – How does the lift know what level I want to go to?
🤔 The answer was: It didn’t.
Instead of the 1st Floor, I ended up on the 13th. 😡
I then had to exit the lift, swipe my card and choose the floor I wanted to go to.
Good old computerised lifts!
And it struck me – this is how a team member might feel when we implement change in their business:
✔ Confused (Where are the lift buttons? How do I get where I want to go?)
✔ Discomforted (There should be buttons, how come there aren’t any?)
✔ Uncertain (What do I do now?)
✔ Out of Control (I am being taken to a floor I don’t want to go to)
✔ Surprised (A computerised automatic lift – This is unexpected!)
✔ Concerned (Can I get to the floor I want to be on?)
✔ More work (I am now on the 13th floor, in a normal lift I could have gone directly to the 1st floor which was my destination!)
⭐⭐ Helping people through change can be painful, but there are hundreds of strategies that can be implemented to make it easier. Call me on 07588 883744 or email me on PaulBedford@ActionCoach.com if you want to know more. ⭐⭐
