The 30 day Plan

Short term business plan

In the current crisis, it is important to focus in short periods at a time so that if we need any adjustments or changes, they can happen quickly. I share what one of my clients had to do recently in this short video.

(JK) In the last few episodes of the Desai Dispatch, we have been talking about the 90-day plan becoming The 30-Day Plan.

Now, what I have been interested to know about is why 30 days? Also, do you have any examples of this in action?

(FD) If you break the plan down into 30 days, you are looking at a shorter period, but you are also making sure that within that period if things need to change, you need to act you can do it quickly.

You are not looking too far ahead because currently, things are changing all the time.

I have an example of that, as one of my clients over the Easter period received quite a lot of orders. So, when the warehouse staff went back to work on Tuesday, they were inundated with orders, which is actually a good problem to have at the moment. However, they were not able to deliver all the orders on time because they just didn’t have the capacity to do that.

They were going to be some disappointed customers as they guarantee delivery within two days. My client was feeling a little stressed should I say as he wasn’t going to be able to honour the delivery.

I said to him

What are you going to do in order to make sure that your existing and new customers are kept informed?

He said we are contacting them and emailing everybody.

So, I said

Sending an email is fine but actually you need to ring all of them. You need to pick up the phone, not you personally, but people in the organisation, ring them and explain that there will be a delay in the delivery and nobody will mind.

There were very appreciative of the fact that they had received a phone call to say we have the order but the delivery will be two days late. Although the plan was originally that things will move smoothly as orders come in and deliveries will take place, he had to change the plan a little bit in that time to make sure to add communication element on it.

(JK) So you are saying effectively that by having a more short term approach with a 30-day plan it puts you in a better mental capacity to be flexible.

Of course, your advice was to do something a bit extraordinary – which of course is great for business, a great bit of customer service.

(FD) Also, the short term plan makes the business owner, the boss, the MD really focus on the day to day activities.

As I said, things are changing and you have to be ready to adapt. So, having a short term plan will help them to do that.

(JK) Ok so in these days, one day at a time. Thank you so much Falguni.

Does this resonate with you? If you would like to book a complimentary, no-obligation, coaching session to discuss this further, please email me at falgunidesai@actioncoach.com