Knowledgeable mentor and sounding board

“For anyone interested in this I can recommend Neil very highly, not only a very knowledgeable chap but a great mentor, sounding board and one who likes to see success happen, Neil was a pleasure to work with”

Josh H

Driving profits by pricing for value

 

I had built my business to the point where we had a good and growing portfolio of clients and were beginning to build a strong reputation for customer-focused service. However, I felt that we were working crazily hard but, however hard we worked, we did not seem able to really grow the revenue and profitability at the rate we would have liked.

I asked Neil to coach me on how to take the business forward. In the initial coaching sessions, Neil asked lots of great questions and listened to what we were saying so that his guidance was very much tailored to us. We covered a wide range of brilliant things from simple but effective time management techniques through to understanding the key “levers” that I could use to develop the business effectively.

The most important lesson that Neil taught me was to be more aware of all the extra things that we did for clients free “as part of the service”. This made me realise that I was undervaluing the service that we were delivering.

So, we then developed and implemented a set of value-add services which I could then market to my client base and, more importantly, charge additional fees for.

The result is that, for our latest financial year, we saw excellent growth in a difficult market with an increase of 16.4% in revenue and 29.7% in profit.

Janet G

Property Management Co.

Growing as a business owner

I started to work with Neil as my coach at a pivotal point in my business. I had taken my first business venture to a level where it was running smoothly and delivering excellent and consistent returns.

One the benefits of engaging with Neil was that he immediately proved to be a brilliant partner to brainstorm and validate our business plans. His engaging and understated personal style allowed us to build a deep level of rapport and trust amazingly quickly. This meant that I was very comfortable confiding in him when we spoke about my business and personal ambitions.

Working with Neil has allowed me to build my business skills and knowledge. He actively fosters a genuine desire to learn – both in discussions with him and in reading some of the amazing books that he has recommended.

I would absolutely recommend Neil to any business owner who is interested in developing and growing their businesses through coaching. Particularly, if the business owner is looking for a coach who…

  • listens more than he speaks
  • asks great questions to get to the really important points quickly
  • is outstanding at developing rapport and trust
  • offers the perfect mix of many years of top-flight business management knowledge backed up with the ActionCOACH coaching system.

Adrian K

Franchising and Recruitment Co.

Developing pragmatic solutions

“Neil is outstanding at client engagement. Most importantly, he uses his extensive business knowledge and exceptional interpersonal skills to develop effective relationships with clients. Also, he can quickly grasp the key aspects of a business challenge and come up with pragmatic solutions. Above all, he can present these solutions in a way that clients find easy to understand, accept and adopt them to drive success.

David Gillbanks, Director, Gillbanks and Co.

 

Building effective teams

“I had the pleasure of working with Neil as part of client management team that Neil led.

He did a tremendous job prioritising the challenges and developing strategies to address each challenge. As a result, we were showing real progress in addressing the priority areas. Most importantly, team morale improved dramatically. Also, we started to work really effectively, driven by the increased confidence we felt.

We measured client satisfaction by using Net Promotor Score. Under Neil’s leadership, the NPS scores were the best I have seen. Above all, he is an outstanding results-focused manager and I would jump at the opportunity to work with him again.”

Gladwin Thomas, Celeriti FinTech