Mick and Wendy Barker – York Brick And Stone Limited
Before working with Stuart we had considerable issues in our business, mainly employee issues, cash flow and profitability issues – so all the big ones really. We started to see a difference in our business pretty much immediately from starting with ActionCOACH. Within the first month, we made some huge changes with Stuart’s help and advice and went from making a loss to making a profit, literally in that first month.
Since we started the process, within the first eight months, we’ve seen considerable improvements in our business and our personal life. We’ve now got our personal relationship back, we can sleep at night, and in the business we are making decisions with confidence knowing that we’ve got the facts there to be able to make them rather than making emotional decisions.
The new strategies that we’ve implemented since starting with Stuart and ActionCOACH have been the 5 Ways Numbers, Customer Analysis and Break-even point analysis. The 5 Ways numbers is a core strategy of ActionCOACH and I found that it’s been absolutely essential to running our business now. The break-even analysis tells you when does a business break even, at what point during the week, the day, the year which is very important to know. The customer analysis is where you grade your customers from A to D and actually go about sacking some of your customers because they’re not really very good for your business.
Working with Stuart and the team has been an absolute dream. Stuart and his entire team are incredibly consistent and very, very helpful. Whenever they send any emails, if you’re having to visit somewhere, there’s always directions. If you ask them any questions they come back with concise answers.
Our return on investment in ActionCOACH has been at least five fold every single month and we can see it continuing to do so exponentially.
