It was great to see so many business owners take part in the Client Satisfaction Survey last year, 2018. It provided some incredible results and helped pin point areas for improvement.
This annual survey provides a great opportunity to collate valuable feedback and testimonials from clients and how we can help them better.
The two main aims of this survey are to:
- Recognise Client Successes and Identify areas for coaching improvements from direct feedback
The survey is conducted by an independent research agency, WorkBuzz (formerly Smith & Henderson), which already conducts ActionCOACH’s annual Franchisee Satisfaction Survey.
· Each franchise partner completes the Client Data Form, for each client.
· WorkBuzz will then send a personalised email invitation to each client so they can complete the online survey. There are just 10 questions and the survey only takes 3-4 minutes to complete.
Please note, to comply with Data Protection all personal data is encrypted, only used for the purposes of the survey and will be deleted after the survey closes.
The emails to Clients have now gone out from WorkBuzz and the completed questionnaires are coming back in thick and fast! Check out some of the feedback received so far below:
What do you best like about your ActionCOACH?
Being human, we all have off times and times of “Just can’t be bothered”, when these times come being the boss there is no one there to push you on, this is where your ActionCoach really makes the difference. – William Rowe
Friendly and knowledgeable we saw a great benefit from our sessions. – Keith Morris
As a business owner, a father and a husband, even we need someone outside the box to give it to us straight and without prejudice. To have someone take an unbiased look at our business and be honest about its flaws and its potential is priceless. We like access to tried and tested methods to help improve the business. – Jide Akanbi
The support – Shane Kingston
Steve has been able to analyse my procedures and to offer suggestions on how to improve them. He has also suggested several ideas to improve management. I am constantly impressed. I feel I benefit from his different perspective, as it allows me to approach problems in a different way. – Derek Buchanan
How has your business changed?
My business has changed in many ways but the most important change has been that my ActionCoach has taught me to SEPARATE my business from me. The separation has made a major difference to my family life. – William Rowe
More systematised – Paul Webb
We have sharpened our act on a few areas of our business down to the Action coach– Keith Morris
We are able to monitor progress better. There is a new found optimism about the potential of the business. Our business goals are now realistic. – Jide Akanbi
It’s still early in the process but I can see how my work-life balance could be improved. I always worry about spending time away from my everyday work but trust that this will be less of a problem as I become better able to manage my time, thanks to Steve’s coaching. – Derek Buchanan
How has your life changed? (i.e. Are you now able to enjoy more time with family, pursue your hobbies more, take more holidays or give back to your community?)
I have found out that my business can run for periods without me and letting others get things 95% right compared to my 98% right makes so very little difference. I am more able to spend quality time with the family rather than just being there worrying about what is happening at the business. – William Rowe
Working towards having more time with family. – Paul Webb
It has eased the pressure in some areas – Keith Morris
The key word is optimism. I feel less fear about the future. Regarding time with family, hobbies, holidays or the community, we are not there yet but I am sure we’ll get there eventually. – Jide Akanbi
Not yet. I’m at a stage where I’m actually spending more time working than ever. I expect that, as my procedures become routine, I will have more time for other things. – Derek Buchanan
