What Are The 14 Points of Culture?

ActionCOACH’s 14 Points of Culture are the driving force behind the work coaches do for business owners like you. They set out the integral values of all members of the ActionCOACH community and form the basis from which coaches aim to guide clients towards running their business in the best, most effective and profitable way possible…

 

1. Commitment

ActionCOACHES give themselves and everything they commit to 100% until they succeed. They are committed to the vision, mission, culture and success of ActionCOACH, its team, and their clients at all times. Coaches always recommend ActionCOACH products and services prior to going outside the company.

 

2. Ownership

ActionCOACHES are truly responsible for their actions and their outcomes, and therefore own everything that takes place in their work and life. They are accountable for their results and know that for things to change, they first must change.

 

3. Integrity

ActionCOACHES always speak the truth. What they promise is what they deliver. Coaches only ever make agreements with themselves and others that they are willing and intend to keep. They communicate potentially broken agreements at the first opportunity and clear these up immediately.

 

4. Excellence

Good enough isn’t. ActionCOACH always delivers products and services of exceptional quality that add value to all involved for the long term. ActionCOACHES look for ways to do more with less and stay on a path of constant and never-ending improvement and innovation.

 

5. Communication

ActionCOACH speaks positively of its team members, clients and services in both public and private. Coaches speak with good purpose using empowering and positive conversation. They never use or listen to sarcasm or gossip. Coaches acknowledge what is being said as true for the speaker at that moment and take responsibility for responses to their communication. They greet and farewell people using their name. Coaches always apologize for any upsets first and then look for a solution. They only ever discuss concerns in private with the person involved.

 

6. Success

ActionCOACHES focus their thoughts, energy and attention on the successful outcome of whatever they are doing. They are willing to win and allow others to win: Win/Win. At all times, coaches display their inner pride, prosperity, competence and personal confidence. They are successful people.

 

7. Education

ActionCOACHES learn from their mistakes. They consistently learn, grow and master so that they can help fellow team members and clients learn, grow and master too. Coaches are educators and allow clients to make their own intelligent decisions about their future remembering that it is their future. They impart practical and useable knowledge rather than just theory.

 

8. Teamwork

ActionCOACHES are team players and team leaders. They do whatever it takes to stay together and achieve team goals. Coaches focus on co-operation and always come to a resolution, not a compromise. They are flexible in their work and able to change if what they are doing is not working. Coaches ask for help when they need it and are compassionate to others who ask them.

 

9. Balance

ActionCOACHES have a balanced approach to life, remembering that their spiritual, social, physical and family aspects are just as important as their financial and intellectual. Coaches complete their work and their most important tasks first, so they can have quality time to themselves, with their family and also to renew.

 

10. Fun

ActionCOACHES view their life as a journey to be enjoyed and appreciated and they create an atmosphere of fun and happiness so all around them enjoy it as well.

 

11. Systems

ActionCOACH always looks to the system for a solution. If a challenge arises, coaches use a system correction before they look for a people correction. They use a system solution in their innovation rather than a people solution. Coaches follow the system exactly until a new system is introduced. They suggest system improvements at their first opportunity.

 

12. Consistency

ActionCOACHES are consistent in their actions so their clients and teammates can feel comfortable in dealing with them at all times. They are disciplined in their work so their results, growth and success are consistent.

 

13. Gratitude

ActionCOACHES are truly grateful people. They say thank you and show appreciation often and in many ways so that all around them know how much they appreciate everything and everyone they have in their life. Coaches celebrate their wins and the wins of their clients and team. They consistently catch themselves and other people doing things right.

 

14. Abundance

ActionCOACHES are abundant people. They deserve their abundance and are easily able to both give and receive it. They allow abundance in all areas of their lives by respecting their own self-worth and that of all others. Coaches are rewarded to the level that they create abundance for others and accept that abundance only shows up in their lives to the level at which they show up.